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1. Who we are
Car360 runs car360llc.com and the Car360 app: a marketplace where independent sellers in the United Arab Emirates sell car parts and cars. This policy explains what personal data we collect, why we use it, who can see it, and the choices you have.
If you have a question about your data, write to us at admin@car360llc.com.
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2. What we collect
Your account: your name, email address and password (stored only as a one-way hash, never in readable form), your phone number if you add one, and your preferred language.
When you shop: your delivery addresses, cart, saved parts, orders, return requests and the reasons you give, and any reviews you post.
When you talk to sellers: your messages, and the car enquiries you send — including the name, email address and phone number you enter, any offer you make and any test-drive date you ask for. Guests who enquire without an account give us these details too.
When you sell: your store name, contact details and address, your logo, your payout method and account, the trade licence or owner ID you upload to verify your store, your listings and their photos, and the records of your sales, commissions and payouts.
In the app: the name of your device, so you can see where you are signed in, and a push notification token if you allow notifications.
Technical data: your IP address, which we use to limit repeated sign-in attempts and to protect the service from abuse, and the server logs any website keeps.
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3. Payments
Card payments are made on our payment provider's secure page. Your card number goes straight to the provider; Car360 never sees or stores it. We receive a payment reference and whether the payment succeeded.
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4. How we use your data
To run your account, take and fulfil orders, handle returns and refunds, pay sellers, and connect buyers with sellers.
To send you emails and notifications about your orders, messages, enquiries, returns, payouts and store — the service messages you need, not marketing.
To verify sellers before their store goes live, and to prevent fraud and abuse of the marketplace.
To keep the records the law requires, such as tax records for sales.
We do not sell your personal data, and we do not use advertising or analytics trackers.
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5. Who can see your data
Sellers you buy from see your name, delivery address and phone number so they can deliver your order. Sellers you message or enquire with see what you send them.
Anyone can see a seller's public store page and listings, and the name on a review you post.
Car360 administrators can see account, order and store data to run the marketplace. A seller's verification document is only ever seen by administrators.
Service providers who run parts of the service for us: our hosting provider, our email delivery provider, our payment providers, and Expo, which delivers push notifications to the app (it receives your device token and the text of the notification). If a seller books a MOTOR EXPERT inspection, we share the car and contact details needed to arrange the visit.
Authorities, when the law requires us to.
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6. Cookies
We use only the cookies the website needs to work: a session cookie that keeps you signed in and remembers your language, a security cookie that protects forms against forgery, and a "remember me" cookie if you ask to stay signed in. There are no advertising or analytics cookies.
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7. Where your data is stored
Your data is stored on servers run by our hosting provider. Some providers, such as push notification and payment services, may process data outside the United Arab Emirates.
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8. How long we keep it
We keep your data while your account is open.
When you delete your account, we delete your personal data: your profile, addresses, cart, saved parts, messages, reviews, devices and notifications, and, for sellers, your store, logo, payout details and verification document.
Where you have placed or received orders, or have commission or payout records, we keep those transaction records — including the delivery details on each order — because accounting and tax law require it. They stay attached to an anonymised account that no longer carries your name, email or phone number and cannot be signed in to.
Car enquiries you sent stay with the seller who received them. Database backups taken before system updates may contain your data until they are deleted.
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9. Your choices and rights
You can see and correct your details at any time in your profile, on the website or in the app.
You can delete your account yourself: in the app under Account, Profile and security, or on the website from your profile page.
You can turn off push notifications in your phone's settings at any time.
To ask for a copy of your data, or about anything in this policy, write to admin@car360llc.com. Depending on where you live, data protection law — in the UAE, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data — may give you further rights, and we will respond to requests as that law requires.
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10. Security
Connections to Car360 are encrypted. Passwords are stored only as hashes, seller verification documents are kept in private storage that is not reachable from the web, and repeated sign-in attempts are blocked.
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11. Children
Car360 is not intended for anyone under 18, and we do not knowingly collect data from children.
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12. Changes to this policy
We may update this policy. When we do, we will change the date at the top of this page, and we will tell you in advance of any significant change.